Return and exchange

Exchanges and returns can be made via the “InPost” return shipment or at our store at ul. Mokotowska 49.

Sending the goods for exchange or return is at the customer’s expense.

Returns and exchanges can be made within 14 days from the date of receipt of the shipment, for unused goods, in an undamaged condition with the tag and receipt.

Complaints apply only to hidden defects caused by the manufacturer’s fault.

Goods that have been subjected to dry cleaning or washing do not qualify for return or exchange. The box is part of the product, so its damage may be a reason for refusal of return.

The processing time for returns and exchanges is two business days.

Returns are made exclusively to the bank account or card from which the payment was made. If the product meets all the above requirements, we will refund the money within 10 business days from the date of receipt of the goods.

Usually, the funds are credited to the account within 1-5 days from the transaction.

WARRANTY:

NEWBORN K offers only original products, which we order from brand manufacturers or distributors. All shipments are insured. If your order is lost or not delivered for other reasons, please write to us at info@newbornk.pl. We will send a replacement or issue a full refund.