Return and exchange

RETURNS

We get it — sometimes something just doesn't feel right, a color looks different in person, or you simply change your mind. At NEWBORN K, you have the time and space to make that decision, without unnecessary hassle.

HOW MUCH TIME DO I HAVE TO RETURN AN ITEM?

You have 14 days from receiving your parcel to withdraw from the purchase, no reason needed. This is your statutory right as a consumer under distance selling regulations.

WHAT CONDITION SHOULD THE RETURNED PRODUCT BE IN?

For a smooth return, the product should:

be unused and unworn (aside from trying it on, the way you would in a physical store),
have its original tags and labels attached,
be packed in its original packaging or equally protective packaging,
be complete, including any extra items it came with (e.g., spare laces, shoe bag, warranty card).

Please try on footwear indoors, on a soft surface, so the soles stay clean. If the soles show signs of outdoor wear, we reserve the right to decline the return.

HOW DO I REQUEST A RETURN, STEP BY STEP?

Go to szybkiezwroty.pl and select our store, "NEWBORN K," from the list of available sellers.
Generate a return label on the site and prepare your package for shipping.
Drop off the package at any InPost Parcel Locker — it will go directly to our store, where it will be inspected.
Wait for your refund — once we receive and verify the package (the same or next business day), we'll process your refund, which will appear in your account within 3–4 business days.

WHO COVERS THE COST OF RETURN SHIPPING?

The customer covers the return shipping cost. Depending on the method chosen, it's 11.90 zł for an InPost Parcel Locker or 14.90 zł for an InPost courier, and it's deducted from your refund amount.

WHEN WILL I RECEIVE MY REFUND?

We process refunds within 3 business days of receiving and inspecting your parcel at our warehouse. Refunds are issued using the same payment method you used for your purchase.

We'll keep you updated by email at every step — when we receive your return and when your refund has been processed.

CAN I EXCHANGE A PRODUCT FOR A DIFFERENT SIZE OR COLOR?

Yes, subject to availability. Select the exchange option on the return form and specify the size or color you'd like instead. If your chosen variant isn't available, we'll offer a refund instead of an exchange.

CAN I RETURN A PRODUCT IN PERSON AT THE STORE?

Yes. You can return your item directly at our store at ul. Krucza 2. Bring your proof of purchase or order number to speed up the process.

RETURNS FOR INTERNATIONAL ORDERS

If you ordered from outside Poland, returns follow the same rules and the same 14-day window.

HOW DO I REQUEST A RETURN?

Contact us so we can send you a return label.
Send the package back — you won't pay anything, as we cover the return shipping cost.
Once we receive and inspect the item, we'll process your refund, which will appear in your account within 3–5 business days.

WHAT IF THE PRODUCT IS DEFECTIVE?

If a product is defective, that's not a return — it's a warranty claim, which follows different rules than a standard withdrawal from purchase. You can file a warranty claim within 2 years of receiving the product. You'll find all the details on how to submit a claim on the Warranty Claims page.